Do you plan on using AI for generating content in the next 12 months?
Respondents who said they don’t currently use AI tools were asked if they were considering using them in the next 12 months.
The majority (56.3%) said they were either considering it or that they did plan to use them—but it was close.
What the experts think
The relatively low percentage of respondents answering 'yes' to this question does not surprise me. We're in the early days of this. Considering how much time is being spent on content (~100 hours/month according to this report), it's not surprising that many are still sceptical or maybe even defensive in terms of the impact (or disruption) AI could have on their jobs.
But, the impact that AI will have on the processes around the creative has the potential to be huge. Once more marketers see this with their own eyes, I'd expect these percentages to favor "yes" quite drastically.
My team will continue to use AI to support us in creating copy briefs, and in updating existing copy, but we won't be using it to write for our clients. Our human writers are much better.
I expect that the number of people considering using and starting to use AI tools will increase as more and more use cases are discovered and advertised for these types of tools. There are multiple ways such tools can work in tandem with writers and editors.
However, without active participation and understanding of these technologies, I believe the barrier to entry is still quite high for many people, as well as the novelty of the technology for the purposes of content writing is a contributing factor, putting people off.
Do you think you'll be using AI for generating content in the next 3 years?
Respondents who said they don’t currently use AI tools were also asked if they thought they’d be using them within 3 years.
On this longer timeframe, the respondents were much more optimistic (or pessimistic, depending on their view of AI content) about the chances they'd be using AI tools. Only 16.7% thought they definitely wouldn’t be using them in three years time, but the 'Maybe' option might be doing a lot of heavy lifting here.
What the experts think
Technology moves fast so it would be silly to say outright that my team won't be using AI to write for us. But I doubt it. We'll be keeping a close eye on how it develops, but there are significant problems with AI copy at the moment (poor quality generally, it doesn't understand context, it makes stuff up...) so I can't see it happening anytime soon.
This validates my comment above – marketers are open to the idea of AI, but they need to see more about its applications.
Content marketers are rightly feeling defensive as AI is often marketed as their creative replacement. Still, they're open to it. And they'll be even more open to it once they can see its applications beyond just a replacement to their writing ability.
I think this is interesting when you consider how many people don't currently use AI tools because of their quality. Clearly, most people think they're going to improve a lot in the coming years and become more ubiquitous—or they're just not sure and selecting 'Maybe', because, well... maybe?
What would encourage you to start using AI-generated content?
We wanted to know if there was anything that could encourage those not currently using AI tools to give them a try.
The vast majority of those not currently using AI tools would be more likely to do so if quality improved, but for some, nothing would ever encourage them to use it.
As well as the three options we gave, our survey respondents offered a number of other things that would encourage the use of AI-generated content...
What the experts think
Quality should be far less of a concern than accuracy. An editing stage is a prerequisite in content marketing no matter who writes the content. However, in the case of generated content, language models still struggle with accuracy. Fluency in the language is not really the problem since the technology works by predicting the next word based on the word relationships that it has learned from reviewing billions of documents. If you're not getting quality copy, it's usually a function of how good your prompt engineering is.
This illustrates a possible disconnect. Most content marketers view AI as only a tool for producing content. But, from what I've seen as recently as the chatGPT craze, there are applications around performing research, outlining your content, identifying keywords to target, etc., that can be handled entirely through AI.
Imagine freeing up time from all of that more administrative work to focus more on the creative?
These things will help to improve content quality, not lower it.
I believe the responses to this question provide a good direction for the needs of users, which can be incorporated into the research and development of new technologies. Considering the infancy of the niche and the fast development of models in this space, it is difficult to foresee the timeline of when AI content writing will reach some of these demands, however, I do not think any of them are impossible standards to meet.
This higher quality output could be just around the corner. Almost all of the tools mentioned by respondents use the GPT3 algorithm. GPT3 is impressive, but already dated. GPT4 is expected to be released in the next few months and likely to be nearly 600 times as powerful (measured in terms of parameter count).
Google's LaMDA is already available in limited form and producing output that appears significantly more "human" than we are seeing from the commonly used tools. Those waiting for higher quality output to jump into AI might not have to wait long.
The lack of quality in AI writing comes down to significant misunderstandings: it doesn't understand the value of truth, it doesn't understand context in many topics, and it doesn't understand a target audience. While these problems still persist I couldn't be encouraged to use AI.
To what extent do you think AI-generated content will be used by brands and agencies in the next few years?
Almost no one thought brands and agencies wouldn’t be using AI at all in the next few years, but over half thought it would only be ‘to some extent’, rather than ‘to a large extent’.
What the experts think
This is where I anticipate the biggest blowup.
Running a content agency requires an enormous amount of output (as y’all well know)! If AI is sophisticated enough to allow writers and editors to fast-forward through the outlining and drafting processes, that’s a much higher content output, faster, with zero staff overhead costs added. (Gross, I said “overhead”.)
In the future, AI will be part of our day-to-day. In the same way that spell check has become a part of our day-to-day, AI is going to do the same.
When you want an image for a blog post, you will rely on AI because it's easier to use and you don't have to worry about copyright infringement, or any of those other legal challenges that might come from purchasing or finding a stock photo.
In addition, AI will be used to simply create better stories. Yes, humans will always be a part of the process, but if an AI can support you in developing a story faster and more efficiently similar to spell check, of course, we're going to embrace it.
I believe when you fast forward 5 years from now, we are going to see that 90% of marketers and creators are using AI in some format to deliver content that is excellent.
We have moved past 'Is this gonna come or is this not gonna come?' And we've moved to, 'How disruptive is this going to be?' The speed at which this is changing is not the speed at which, say, browsers were getting released in 1995. I can't say, 'Well, Chrome was 20 years away from Netscape Navigator, so we've got 20 years.'
This might be 20 months. We have more computing power, we have more people, and things are going faster, so don't expect it to move at a snail's pace.
While I wouldn't be happy to use AI content at the moment, it has definitely improved in recent years so I'm sure some organisations will use it. Whether that's a good idea is another thing.
This data is positive in terms of managing expectations regarding the process of content production. I believe that it's also important for agencies and content creators to be transparent on how and why they incorporate such tools in their processes to help build trust with their clients, whilst at the same time being honest on the need for such technologies and their role.
How long until AI-generated content is the norm in content marketing?
Opinions among our survey respondents on AI-generated content is mixed, but they were fairly unanimous in their belief that it would, eventually, become the norm. Just 9.2% thought this would never happen, although answers for how long it would take were mixed.
Our respondents were pessimistic about AI tools getting to the stage of being the norm in the next 12 months, but over half believe it will be within the next five years.
What the experts think
The time horizon for the ubiquity of language modeling technology to generate content should definitely be less than 3-5 years. Just yesterday, OpenAI announced a new upgrade to GPT-3 that promises better long-form content generation.
Anyone who waits 3-5 years to get in the game is missing out on huge opportunities to add efficiencies to their workflows. Their competitors will commit to leveraging it as part of their efforts and they'll definitely leave you in the dust if you're not.
People could start adopting AI tools today, and whether they do or not is more about a philosophical stance than the actual capabilities of the technology. Do you want AI-generated content? If you do, the tools are out there already, if you are savvy and aggressive enough to go use them.
Interesting data, as it demonstrates the reality of how difficult it is to foresee the future of this sector.
I think an equally valid and important question to ask is: What is the role of AI-generated content and human-generated content? This can help put into more context the tandem in which AI tools and humans can work together for content strategy implementation.
An equally valid question to ask is also how can such tools be used in content strategy planning, as there is inherently more data in this aspect of this area of SEO.
Personally, I think 3-5 years is a touch on the conservative side. The pace of development in this space is incredible, and I'd be very surprised if it took another 3 years for us to get to the point where the majority of digital marketers are—at the least—supplementing their content creation with AI tools.
I think AI content will be used increasingly in content marketing, but I feel (and hope) that we will always need humans involved in the process to ensure that writing is high quality, engaging and written with the aim of helping people. Humans have complex needs, and I think humans will always be needed to make sure content addresses them.
Do you think that we'll get to a point where AI-generated content is indistinguishable from human generated content?
The subject of 'quality' has been raised a few times already during this survey, but will AI-generated content ever become completely indistinguishable from human-written content—regardless of the topic and length?
A large majority think AI-generated content will become indistinguishable from human-generated content, but a significant minority don’t think it ever will be.
What the experts think
The context matters here. AI content is already indistinguishable from human content in many situations.
Blind split tests on AI content vs affordable "SEO content" already has readers judging the generative content as higher quality. More so when the content is a topic that the reader is not specifically expert in.
Even on long form content tested against expert writers, many users will judge the AI produced content to be better written and more trustworthy than the human writer. The content is already indistinguishable from human content in some cases and is it is the breadth of those cases that is likely to grow as the systems continue to improve.
I think we’re already there. There are some AI writing tools putting out perfectly fine, serviceable content (at least after fact-checking and editing). And there are quizzes showing most people can’t tell the difference.
But you know what AI can’t do? Draw great ideas out of someone through conversation, distil those ideas into their essence, put a unique spin on that essence, and turn it into excellent copy.
I also think that AI writing will never quite replace human writing, especially in certain styles or niches. (If I could train a Punchline Copy AI to generate funny conversion copy for my first drafts, would I? No, I would just give it a name and ask it to keep me company.)
This might be a low bar. Most of the content found on page one of search results these days is pretty robotic and formulaic. In fact, I bet most of the content generated through AI would actually be an improvement over this content.
For everyone else, creating content with a clear and differentiated POV, original insights from others, original/proprietary data, etc., they'll never have to worry about being indistinguishable from everyone else.
If anything, this should be a call-to-action for brands everywhere to create to be different, not to (continue) to create to rank, drive traffic, etc. Because yes, AI can create that type of content, too.
For some content, we're already here. The interesting question is whether there are any types of content that AI will never be able to produce indistinguishably from a human, and what those might be?
In really good long-form copy I'm not sure this will ever be possible. In shorter, generic stuff without a strong tone of voice I think it could be possible within five years.
In my experience, finely tuned A.I. is already as good as humans, especially given specific constraints, e.g. "Write a 150-character tweet about why cash accounting is better than accrual accounting."
There's a solid majority here who think AI content will become indistinguishable, but almost 1 in 3 people thinking the opposite was higher than I expected. AI content tools are still new technology and they're getting close—it doesn't seem realistic to think it will never get there.
How long until AI-generated content is indistinguishable from human generated content?
Those who thought AI content will get to the point it’s indistinguishable from human-generated content were asked how long it would take.
Again, there was a broad range of answers with no clear winner, but 3-5 years was the most popular answer. Our respondents don't seem to think it'll be in the short term though, with just 6.5% thinking it'll be within the year.
What the experts think
Based on some of what I've seen now, AI-generated content is actually an improvement over much of the soulless, SEO, keyword-obsessed content that's ranking on page one of search results today.
For others, brands that are more driven by creating to be different and to leverage their own creativity, originality, insights/data, etc., they'll never feel threatened.
The longer the content you want, the farther out you need to be looking. The shorter form, more factual pieces can be written pretty much indistinguishably from humans today. If you're talking about opinion pieces or real, in-depth reviews, there's always gonna need to be a human touch.
In really good long-form copy I'm not sure this will ever be possible. In shorter, generic stuff without a strong tone of voice I think it could be possible within five years.
If you do not think AI-generated content will ever be indistinguishable from human-written content, why not?
For those survey respondents who don't think AI-generated content will ever be indistinguishable from human-written content, we wanted to know why.